Skip to content

Commit 94e410f

Browse files
committed
troubleshoot docs
1 parent d7d18dc commit 94e410f

File tree

111 files changed

+40
-750
lines changed

Some content is hidden

Large Commits have some content hidden by default. Use the searchbox below for content that may be hidden.

111 files changed

+40
-750
lines changed
Lines changed: 2 additions & 11 deletions
Original file line numberDiff line numberDiff line change
@@ -1,15 +1,6 @@
11
---
2-
description: Learn where to look for steps to troubleshoot authentication and
3-
authorization issues such as API calls, login, logout, user profiles, MFA and SAML
4-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
5-
'og:title': Troubleshoot Authentication Issues
6-
'og:url': https://auth0.com/docs/
7-
permalink: authentication-issues
2+
description: Learn where to look for steps to troubleshoot authentication and authorization issues such as API calls, login, logout, user profiles, MFA and SAML
83
title: Troubleshoot Authentication Issues
9-
'twitter:description': Learn where to look for steps to troubleshoot authentication
10-
and authorization issues such as API calls, login, logout, user profiles, MFA and
11-
SAML
12-
'twitter:title': Troubleshoot Authentication Issues
134
---
145
* [Check API Calls](/docs/troubleshoot/authentication-issues/check-api-calls) - Learn how to check API calls to troubleshoot issues.
156
* [Check Login and Logout Issues](/docs/troubleshoot/authentication-issues/check-login-and-logout-issues) - Learn how to check login and logout to troubleshoot issues.
@@ -28,4 +19,4 @@ title: Troubleshoot Authentication Issues
2819
* [Open and Manage Support Tickets](/docs/troubleshoot/customer-support/open-and-manage-support-tickets)
2920
* [Troubleshoot Basic Issues](/docs/troubleshoot/basic-issues)
3021
* [Troubleshoot Integration and Extensibility Issues](/docs/troubleshoot/integration-extensibility-issues)
31-
* [Troubleshooting Tools](/docs/troubleshoot/troubleshooting-tools)
22+
* [Troubleshooting Tools](/docs/troubleshoot/troubleshooting-tools)

main/docs/troubleshoot/authentication-issues/check-api-calls.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Learn how to check API calls to troubleshoot issues.
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Check API Calls
5-
'og:url': https://auth0.com/docs/
6-
permalink: check-api-calls
73
title: Check API Calls
8-
'twitter:description': Learn how to check API calls to troubleshoot issues.
9-
'twitter:title': Check API Calls
104
---
115
## Check Management API calls
126

main/docs/troubleshoot/authentication-issues/check-login-and-logout-issues.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Learn how to check login and logout to troubleshoot issues
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Check Login and Logout Issues
5-
'og:url': https://auth0.com/docs/
6-
permalink: check-login-and-logout-issues
73
title: Check Login and Logout Issues
8-
'twitter:description': Learn how to check login and logout to troubleshoot issues
9-
'twitter:title': Check Login and Logout Issues
104
---
115
Here are things to check to help you narrow down when issues occur during login and logout.
126

main/docs/troubleshoot/authentication-issues/check-user-profiles.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Learn how to check user profiles to troubleshoot issues
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Check User Profiles
5-
'og:url': https://auth0.com/docs/
6-
permalink: check-user-profiles
73
title: Check User Profiles
8-
'twitter:description': Learn how to check user profiles to troubleshoot issues
9-
'twitter:title': Check User Profiles
104
---
115
1. Is user profile information correct at the source (authorization server)?
126
2. Generate and check the [HAR file](/docs/troubleshoot/troubleshooting-tools/generate-and-analyze-har-files), look for an `id_token`.

main/docs/troubleshoot/authentication-issues/renew-tokens-when-using-safari.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Issues with token renewal in Safari when ITP is enabled.
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Troubleshoot Renew Tokens When Using Safari
5-
'og:url': https://auth0.com/docs/
6-
permalink: renew-tokens-when-using-safari
73
title: Troubleshoot Renew Tokens When Using Safari
8-
'twitter:description': Issues with token renewal in Safari when ITP is enabled.
9-
'twitter:title': Troubleshoot Renew Tokens When Using Safari
104
---
115
In some cases, renewing tokens with silent authentication does not work as expected with the latest version of the Safari browser. Recent versions of the Safari browser introduced a new feature called [Intelligent Tracking Prevention (ITP)](https://webkit.org/blog/category/privacy/). ITP is designed to prevent websites from tracking user activity across multiple websites. By default, ITP is active. You can determine if the Safari version you are using has ITP by going to the **Preferences > Privacy** tab and seeing if the **Prevent cross-site tracking** option is checked.
126

main/docs/troubleshoot/authentication-issues/saml-errors.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Describes how to troubleshoot common SAML related errors.
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Troubleshoot SAML Errors
5-
'og:url': https://auth0.com/docs/
6-
permalink: saml-errors
73
title: Troubleshoot SAML Errors
8-
'twitter:description': Describes how to troubleshoot common SAML related errors.
9-
'twitter:title': Troubleshoot SAML Errors
104
---
115
## Invalid request - connection disabled
126

main/docs/troubleshoot/authentication-issues/self-change-password-errors.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Error messages for the self change password API
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Self Change Password Errors
5-
'og:url': https://auth0.com/docs/
6-
permalink: self-change-password-errors
73
title: Self Change Password Errors
8-
'twitter:description': Error messages for the self change password API
9-
'twitter:title': Self Change Password Errors
104
---
115
Below you will find the errors codes and possible solutions to various errors that can occur with the self change password API.
126

main/docs/troubleshoot/authentication-issues/troubleshoot-authorization-extension.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Learn how to troubleshoot the Authorization Extension.
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Troubleshoot Authorization Extension
5-
'og:url': https://auth0.com/docs/
6-
permalink: troubleshoot-authorization-extension
73
title: Troubleshoot Authorization Extension
8-
'twitter:description': Learn how to troubleshoot the Authorization Extension.
9-
'twitter:title': Troubleshoot Authorization Extension
104
---
115
<Callout icon="file-lines" color="#0EA5E9" iconType="regular">
126

main/docs/troubleshoot/authentication-issues/troubleshoot-mfa-issues.mdx

Lines changed: 0 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -1,12 +1,6 @@
11
---
22
description: Describes basic troubleshooting of MFA issues for your users.
3-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
4-
'og:title': Troubleshoot Multi-Factor Authentication Issues
5-
'og:url': https://auth0.com/docs/
6-
permalink: troubleshoot-mfa-issues
73
title: Troubleshoot Multi-Factor Authentication Issues
8-
'twitter:description': Describes basic troubleshooting of MFA issues for your users.
9-
'twitter:title': Troubleshoot Multi-Factor Authentication Issues
104
---
115
## User issues
126

Lines changed: 2 additions & 10 deletions
Original file line numberDiff line numberDiff line change
@@ -1,18 +1,10 @@
11
---
2-
description: Explore solutions to common issues experienced when implementing
3-
role-based access control (RBAC) using the Authorization Core feature set.
4-
'og:image': https://cdn2.auth0.com/docs/1.14553.0/img/share-image.png
5-
'og:title': Troubleshoot Role-Based Access Control and Authorization
6-
'og:url': https://auth0.com/docs/
7-
permalink: troubleshoot-rbac-authorization
2+
description: Explore solutions to common issues experienced when implementing role-based access control (RBAC) using the Authorization Core feature set.
83
title: Troubleshoot Role-Based Access Control and Authorization
9-
'twitter:description': Explore solutions to common issues experienced when implementing
10-
role-based access control (RBAC) using the Authorization Core feature set.
11-
'twitter:title': Troubleshoot Role-Based Access Control and Authorization
124
---
135
Here are some solutions to common issues experienced when implementing [role-based access control (RBAC)](/docs/manage-users/access-control/rbac) using the Authorization Core feature set.
146

157
## Role-based access control is enabled for my API, but the scopes claim is not showing what you say it should
168

179
* Make sure that you aren't setting `accessToken.scope` in a rule.
18-
* Remember that any configured [authorization rules](/docs/manage-users/access-control/rules-for-authorization-policies) run after the RBAC-based authorization decisions are made, so they may override the default behavior.
10+
* Remember that any configured [authorization rules](/docs/manage-users/access-control/rules-for-authorization-policies) run after the RBAC-based authorization decisions are made, so they may override the default behavior.

0 commit comments

Comments
 (0)